CTRM Training Solutions is responsible for the implementation and management of the Service Management and Automation User Conference (SMAC). CTRM Training Solutions focuses its attention on the different BMC Product Communities, while ensuring community networking between Help Desk Managers, Decision Makers, Product Consultants, Product Developers, and Product Administrators are at the forefront of the conference.
CTRM Training Solutions is comprised of:
Director, CTRM Training Solutions
Victoria is the President and Co-owner of CyberTrain, Inc. a BMC Software, Kinetic Data and Northcraft Analytics Partner. She is a highly skilled, senior level Architect and Instructional Designer/Educator, who’s company specializes in BMC software sales, implementations and education. Ms. Schmidt has presented at the five WWRUG Conferences from 2009 to 2013; was a Director on the Board of the 2017’s T3SMAC Conference; and has presented at various BMC, HDI, T3SMAC, State of Colorado and Kinetic Data conferences. She was also a keynote speaker for the Help Desk Institute in Seattle in 2017.
Victoria is an experienced professional with expertise in Remedy ITSM, Smart IT, Smart Reporting, Digital Workplace, Atrium CMDB & Asset Management, Remedyforce, Kinetic Request, Northcraft Analytics, process improvement, analysis, testing, architecture; self-paced interactive eLearning & Instructor-led courses.
Victoria’s company, CyberTrain, is well known for its highly skilled and experienced consultants, instructional designers and trainers. The majority of CyberTrain’s work comes from recommendations of past clients to new clients and repeat work demonstrating their strong customer focus. Ms. Schmidt is on the Board of Directors for the Service Management & Automation User Conference.
Director, CTRM Training Solutions
Lenny Warren is well-known in the BMC Remedy Community as a seasoned Senior Education Instructor and Senior Remedy Consultant for the past 20 years. Lenny’s career with the Remedy products started with his hiring by then-Remedy Corporation, where he was assigned to the Columbia Training Center in Columbia, Maryland after completing 20 years of active duty service for the United States Air Force.
While working for Remedy Corporation and BMC Software, Lenny progressed into a top-notch Senior Education Consultant and Manager for the 9 ½ years, teaching the high-end training classes like Remedy Approved Consultant, Remedy Requirements Analysis Design and Development, and Performance Tuning.
Lenny thrives within the BMC Remedy Community by providing top level consultant services for a variety of customers in upgrading, configuration and customizing it’s BMC Remedy products. In addition, Lenny is one of four founding Board Members of WWRUG Conference (held from 2009 to 2013), where he provided numerous presentations while keeping education and customer networking alive within the BMC Remedy Community.
Lenny is also the President and Senior Education Consultant for RMI Solutions, LLC, which started up in January 2008 as an Independent Consultant and Education Company. RMI Solutions supplies education, health check services, advisement, and consultant work related to BMC Remedy products from AR System to ITSM/SRM/CMDB Products.
CFO, CTRM Training Solutions
Phil Schmidt is a training professional, skilled in Instructor-led and Computer/Web-Based Training development, eLearning & delivering Instructor-led courses for a variety of topics. Phil is highly knowledgeable and experienced in developing and delivering training for Remedy ITSM as well as other IT software systems. He leads a group of Consultants, Instructional Designers, and Voice Over professionals specializing in Remedy ITSM eLearning courses, including Web Based ITSM Training. Phil completed a major project where he taught hundreds of users located throughout the world to use the Remedy ITSM suite via remote Online Instructor-led training.
Phil has developed hundreds of job aids, student manuals and trainer guides including E-learning and distance learning via WebEx. Phil utilizes adult learning methodologies and blended technologies. He has helped many companies implement enterprise wide training for Remedy ITSM, Smart Reporting, Smart IT, My IT, Remedyforce, Lighthouse Knowledge Management System, Kronos, Lawson and HealthStream.
Phil is also a co-owner of CyberTrain, Inc., a BMC Software, Kinetic Data and Northcraft Analytics Partner. CyberTrain is well known for its highly skilled and experienced consultants and trainers. The majority of CyberTrain’s work comes from recommendations of past clients to new clients and repeat work from our satisfied customers.